At http://support-for-aging-family-members.trustedstandard.com, commonly referred to as Support for Aging Family Members (‘the Company’ or ‘we’), your privacy is a top priority. This comprehensive Privacy Policy details our approach to handling personal data in alignment with various global privacy standards, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec’s Law 25 on the protection of personal information in the private sector, the European Union’s General Data Protection Regulation (GDPR), Brazil’s Lei Geral de Proteção de Dados Pessoais (LGPD), California’s California Consumer Privacy Act (CCPA) and its successor, the California Privacy Rights Act (CPRA), Colorado’s Colorado Privacy Act (CPA), Utah’s Utah Consumer Privacy Act (UCPA), Connecticut’s Connecticut Data Privacy Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.
This policy is your guide for how we handle data across all our platforms, including our website, applications, services, and products. Please note that this privacy policy does not cover personal data processed by third-party platforms, services, or products you may access through links on our platform, each with their own privacy policies.
Our privacy policy covers your interactions with us in various scenarios:
- As an authorized user of our applications and services
- When visiting any of our websites that reference this Privacy Policy
- When engaging with communications from us, such as newsletters, emails, phone calls, or text messages/SMS
In these interactions, we may collect a variety of personal data which includes but is not limited to:
- Account information to manage your user experience
- Payment information for transactional purposes
- Financial information to process payments and provide services
- Purchase history to offer tailored support and services
- Mobile device identifiers for improved service delivery
- Location data, where necessary, for location-based services
- Feedback you provide to enhance our products and services
- Social media information when you interact with us on these platforms
- Product information that helps us understand your needs and preferences
This data is collected through a combination of direct user input, interactions with our services, and automated technologies such as cookies and tracking mechanisms. Additionally, we may receive personal data from third parties under their respective privacy policies.
We use various types of cookies to enhance your experience on our websites and improve our services. These cookies serve functions ranging from strictly necessary to performance enhancement and analytics. You have the option to manage or disable non-essential cookies through our Cookie Manager.
We adhere to strict data retention policies in compliance with legal requirements. Personal data is retained only for as long as it is needed for the purposes for which it was collected. Once its purpose has been fulfilled, your personal data is either deleted or anonymized in a secure manner.
To safeguard your personal data, we implement robust organizational and technical measures. These include employing encryption methods during communication and collaborating with third parties who are equally committed to protecting your data.
Our commitment extends to respecting the privacy of children. We do not knowingly collect personal data from individuals under the age of 18 without obtaining verifiable parental consent.
As a data subject, you have several rights under various privacy laws, depending on your jurisdiction. These include the right to access your personal data, request rectification or erasure, restrict processing, obtain a copy of your data, object to processing in certain circumstances, and non-discrimination for exercising your privacy rights. If you wish to exercise any of these rights, please reach out to our privacy team.
We may update this Privacy Policy from time to time to reflect changes in our practices or as required by law. Any updates will be published on our website.
For questions, to request unsubscription from our communications, or to address data-related matters, please contact our privacy team via email at [email protected] or through written correspondence to the address provided on our website.